Train Attendant- West Palm

Position: Train Attendant- West Palm Beach

Train Attendant – West Palm Beach

Apply for Train Attendant – West Palm Beach at Brightline Trains

Your Purpose

As a Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our premium Guests.

Guest Services

• Assist guests in locating their seats and escort them as appropriate. Provide assistance with guest baggage as needed.
• Provide Food & Beverage service to guests throughout the train, using strategic selling techniques.
• Have complete knowledge of all F&B menu offerings.
• Prepare and serve hot and cold beverages and snacks adhering to company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout.
• Serve alcoholic beverages adhering to company established standards, including visually checking and verifying proper identification.
• Assist in handling, diffusing, and solving escalated guest concerns in an open, friendly, professional, and confident manner.
• Pay close attention to guests with special needs, guests with children, or guests with heavy luggage, and assist as needed.
• Ensure that all possible assistance and information is provided to guests during periods of service disruption.

Communication and Coordination

• Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival.
• Maintain communication with the Onboard team on the train and leadership throughout the shift as needed.
• Deliver public address announcements according to standard, providing friendly journey information and a positive message to guests.
• Ensure that all possible assistance and information is provided to guests during periods of service disruption.
• Work with Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Safety and Compliance

• Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality.
• Report safety concerns to the Onboard Supervisor immediately.
• Follow company protocols to manage any unscheduled or emergency situations as trained.
• Inspect service support areas to ensure adherence to company sanitation requirements.

Inventory and Financial Management

• Process credit card transactions for purchases via a mobile Point of Sale device.
• Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift.
• Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Training and Reporting

• Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.

Maintenance and Cleanliness

• Provide light cleaning and resetting of the train at station turn‑around and final terminals.

Managerial Responsibility

• None

Experience & Qualifications

• High School Diploma or GED required, some college or vocational training preferred.
• Minimum of six (6) months’ experience in guest service, sales, or food & beverage service.
• Must be able and willing to work any shift, as well as on weekends and holidays based on operational needs and train schedules.

Knowledge, Skills & Abilities

• Knowledge of safety protocols and the ability to report concerns promptly.
• Understanding of foodborne illness prevention and health regulations.
• Proven ability to effectively interact with guests, management, and teammates under pressure.
• Skilled in professionally handling and resolving escalated guest concerns using strong problem‑solving and decision‑making abilities.
• Detail‑oriented with the adaptability to handle a variety of situations.
• Effective communication skills (fluent English is essential) and interpersonal skills for engaging with guests, teammates, and stakeholders. Ability to clearly convey information and instructions.
• Maintain a professional, neat, and well‑groomed appearance in accordance with Brightline standards.
• Good physical condition…