Guest Service Agent

Guest Service Agent (F/T) – Hilton West Palm Beach

Join our team as a Guest Service Agent in a dynamic hotel environment where outstanding guest service and financial profitability go hand in hand.

• Pay accessibility through Daily Pay
• Career growth & development opportunities
• Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs
• And so much more

• Greet and register guests, manage check‑in and check‑out procedures, and provide concise information on rooms, rates, and services.
• Assist guests with billing, handle money and credit/debit transactions, convert foreign currency, and process gift certificates.
• Show thorough knowledge of hotel product offerings, local attractions, and facility services to answer guest inquiries.
• Use up‑selling techniques to promote hotel services and maximize room occupancy.
• Respond to guest requests and resolve issues in a timely, friendly, and efficient manner.
• Handle complaints, research solutions, and negotiate outcomes for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests as needed.

• Hospitality – Deliver exceptional guest experiences.
• Integrity – Do the right thing all the time.
• Leadership – Lead in our industry and communities.
• Teamwork – Collaborate in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company with a legacy of exceptional service, spanning from luxurious full‑service hotels to mid‑priced and extended‑stay properties. Our vision to "fill the earth with the light and warmth of hospitality" shapes every guest encounter.

Hilton West Palm Beach

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office

Entry level

Full‑time

Operations

Hospitality

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