Seasonal Train Attendant - WPB

As a Seasonal Train Attendant, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe and enjoyable experience for our Guests. If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Pay Rate - 20.00 an hour (Temp assignment for approx. 90 day)

Guest Services Assist Guests in locating their seats and escort them as appropriate. Provide assistance with Guest baggage where feasible. Confirming seat assignments

Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques (QR ordering, cart service).Have complete knowledge of all F&B menu offerings.

Prepare and serve hot and cold beverages along with snacks, adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.

Serve alcoholic beverages adhering to the Company's established standards, including visually checking and verifying proper identification.

Assist in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner.

Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed.

Ensure that all possible assistance and information are provided to Guests during regular and irregular service.

Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival. Maintain communication with the Onboard team on the train and leadership throughout the shift as needed. Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests. Ensure that all possible assistance and information are provided to Guests during periods of service disruption.

Work with the Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events. Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. Coordinate and physically execute the movement, placement, and retrieval of service carts between trains, platforms, and Commissary locations to support onboard service operations.

Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality. Report safety concerns to the Onboard Supervisor immediately. Follow Company protocols to manage any unscheduled or emergency situations as trained. Inspect service support areas to ensure adherence to Company sanitation requirements.

Process credit card transactions for purchases via a mobile Point of Sale device. Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift. Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items.

Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards.

Provide light cleaning and resetting of the train, including passenger areas and restrooms, at station turn-around and final terminals.

None

Education and Experience:

High School Diploma or GED required, some college or vocational training preferred. Minimum of six (6) months’ experience in guest…