Rooms Manager

The Rooms Manager owns the complete rooms operation for BIBA’s 24-room boutique hotel, from reservation and pre‑arrival through departure and post‑stay follow‑up; ensuring every stay feels seamless, organized and distinctly BIBA throughout.

This is a hands‑on leadership role responsible for the guest room experience, Front Desk/Reception, room readiness, systems and the coordination required across Club keeping, Engineering, Member Relations, Security, Valet/Bell and F&B.

• Own daily Rooms operations, including reservations, arrivals, departures, room assignments, room status, special requests and shift handoffs
• Lead, schedule, train and develop the Reception/Front Desk team, with coverage built around occupancy and operating needs
• Maintain accurate guest profiles, stay information, room inventory and operational reporting
• Establish clear procedures and accountability across Front Desk, overnight operations and daily Rooms functions
• Personally manage escalated guest issues and ensure unresolved items are carried through to completion

• Own the BIBA stay from pre‑arrival through post‑stay, ensuring it feels personal to the Club rather than like a conventional hotel
• Design and execute pre‑arrival personalization, arrival and departure, and BIBA‑specific room touches using known preferences and relevant Known by BIBA information
• Manage in‑room offerings including wellness requests, personal items, turndown details, pillow preferences and next‑day arrangements
• Close the loop after each stay, capturing feedback, preferences and relevant details for future visits
• Maintain discretion while ensuring guest information reaches the teams who need it

• Hold final accountability for the condition, presentation and release of all 24 guest rooms
• Partner with the Club keeping Supervisor on cleaning priorities, inspections, stayovers, deep cleans, linens, amenities and supplies
• Coordinate with Engineering on maintenance, out‑of‑order inventory and room‑related technical issues
• Ensure the Rooms team provides first response to basic in‑room technology needs, escalating to Engineering when required
• Track recurring room issues and drive resolution before they affect future stays

• Own the administration of reservations, booking changes, special requirements, multi‑room stays and event‑related room blocks
• Maintain working knowledge of room privileges by membership type and ensure preferred rates, complimentary nights and restrictions are applied correctly
• Partner with Member Relations to maintain accurate stay history, preferences and relevant member information
• Participate in PMS selection and final configuration and serve as the operating expert for Rooms systems
• Monitor upcoming occupancy, booking pace and stay patterns to anticipate operational needs

• Build and manage the overnight operating model, including coverage, night audit, guest support, Security coordination, escalation and morning handoff
• Coordinate with Valet/Bell on arrivals, departures, luggage and transportation
• Partner with F&B and Events on in‑room dining, room blocks and stay requirements connected to private events or groups
• Maintain clear daily communication across the teams supporting each stay
• Ensure packages, luggage hold, lost & found and personal items are handled securely and consistently

• Manage Rooms labor, scheduling, supplies and operating expenses within approved budgets
• Maintain controls around charges, adjustments, complimentary stays and membership‑related privileges
• Maintain accurate occupancy and Rooms reporting and support forecasting and budgeting
• Identify patterns…