Front Desk Supervisor

Job Location:

Hyatt Place West Palm Beach - West Palm Beach, FL 33401, Position Type:
Full Time, Salary Range: $17.50 - $17.50 Hourly, Job Shift: Any, Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
• Responsible for Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.

• Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.

• None

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.