Director Partnerships, RiseUp ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a solution-oriented, results-driven Director of Employer Partners and Engagement to join our Rise Up with Service Now team. In this role, you will champion an AI-first approach in talent engagement and strategic workforce advancement initiatives, focused on creating employment opportunities for Rise Up job-ready talent. You will engage with Service Now customers and partners – and our respective sales and partner teams -- to promote hiring from our talent pool.

Additionally, you are responsible for building and executing a strategy that delivers efficient recruitment, trust, and collaboration with cross-functional partners (Sales, Talent Acquisition, Partner Ecosystem), optimizes talent matching among these partners, and serves as a thought leader in workforce innovation through data-driven methods. Success means placements – getting our Rise Up alumni into jobs.

To do this effectively, you'll need to:

• Work alongside our sales organization to identify hiring opportunities at customer and partner accounts. You should be comfortable in sales conversations and know how to position Rise Up talent as a solution to workforce challenges.

• Understand the Service Now talent landscape. You need to know what roles exist (developers, administrators, consultants, etc.), what skills they require, and how our graduates fit into these organizations.

• Build effective relationships with hiring decision-makers at C-level and senior leadership, understanding their business priorities and how talent strategy connects to them.

• Create an annual partnership plan that drives measurable hiring outcomes, using data on hiring trends and employer needs to focus your efforts where they'll have the most impact.

• Collaborate with internal stakeholders to understand what employers need and feed that intelligence back into program operations.

• Drive employer partnerships that result in job placements. Work with Sales and Partner teams to identify Service Now customers and partners who need talent, position Rise Up in their conversations, and build relationships with hiring decision-makers. Understand their business challenges and hiring needs, match them with qualified graduates, and create recruitment pathways including employer-led cohorts that pipeline trained talent directly to jobs.

• Develop and execute a data-driven employer partnership strategy. Research what Service Now roles are in demand (by geography, skill set, and organization type), understand the challenges employers face in filling them, and use this analysis to build an annual plan – flexible to evolving market needs – with measurable placement goals focused on high-impact opportunities.

• Provide labor market intelligence to inform program decisions. Analyze regional hiring demand and workforce trends to recommend where Rise Up should prioritize training investments, ensuring we’re building talent pipelines in locations where both job opportunities and underserved communities align. This includes becoming an expert in the full Service Now Training catalog and product portfolio in order to provide recommendations for new or expanded trainings based on employer requirements.

• Build effective relationships with key stakeholders including hiring managers, HR leaders, and C-level executives to understand their talent acquisition challenges and position Rise Up as a solution.

• Serve as the bridge between employers and the Rise Up program. Share employer feedback with program leadership to inform curriculum and training priorities, ensuring our graduates have the…