Systems Analyst

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In support of the university’s mission and objectives, the Systems Analyst provides technical expertise in the analysis, implementation, and support of enterprise application systems, including MyPBA (JICS) and university SharePoint sites. This role requires analytical, communication, and problem‑solving skills to assess business and process needs, troubleshoot issues, and assist in system design and integration. By maintaining and enhancing enterprise business processes the Systems Analyst plays a vital role in advancing the university’s operational efficiency and supporting its IT and academic initiatives.

• Provides Level II technical support for escalated issues from the PBA Help Desk, coordinating with PBA personnel and vendors to resolve problems while keeping users informed until resolution.

• Collaborates with IT teams, vendors, and clients to evaluate, design, and implement enterprise system solutions, including both packaged applications and custom‑built solutions.

• Analyzes and documents system requirements, workflows, and performance.
• Partners with business stakeholders to translate functional needs into technical specifications and effective business solutions.

• Manages and maintains the MyPBA (JICS) portal and SharePoint sites, including configuration, content management, user access, and integration with other university systems.

• Troubleshoots and improves production processes, addressing system logic issues, applying business process improvement (BPI) techniques, and modifying program code as needed.

• Provides technical support and guidance to ITS clients, faculty, staff, and students while ensuring the integrity and confidentiality of data through secure processes.

• Participates in joint application development sessions, problem‑solving discussions, and business requirements reviews.
• Conducts business case analysis and application‑level testing to validate results against business needs and ensure system accuracy and reliability.

Experience: 1+ years’ experience, required. Must possess basic knowledge of MS SQL Server and Power Shell, with an understanding of systems analysis, programming principles, and relational databases. Familiarity with maintaining client‑server processes, developing task scheduler jobs and supporting web‑based applications, required.

Education: Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field, required.

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ‑first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Continuous Improvement – Implement or brainstorm ways to optimize a process.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well‑articulated messaging across a wide variety of audiences.
• Problem‑solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact‑based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives…