Senior Technical Curriculum Developer - Workflows

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available through

Magnit Global, depending on contract factors and upon meeting requirements.

Service Now is currently seeking a Senior Curriculum Developer responsible for creating effective training content, across media, to enable customers and partners to deploy and use Service Now AI Platform.

The ideal candidate is an enthusiastic, highly self‑motivated with deep passion for creating best‑in‑class, engaging content that empowers learners to maximize their understanding and value of the Service Now AI Platform while providing seamless learning experiences for our audiences.

• Be part of a highly technical content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor‑Led Training, On Demand content and Simulators).
• Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self‑service, live, and virtual instructor‑led training.
• Participate in pre‑release planning to investigate and discuss the latest release changes for multiple product portfolios.
• Write concise chapter narratives and develop real‑world examples and guided labs.
• Create different types of assessments to measure the skills, knowledge, and abilities of learners.
• Develop engaging training for Generative AI and Agentic AI.
• Strengthen learning outcomes while expanding expertise in AI solutions.
• Act as a collaborative, valuable team player who interacts with course owners, instructors, cross‑functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
• Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members.
• Assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps.
• Classify and collect course survey data to distribute to course owners or simulator teams.
• Assist with content testing and quality assurance to ensure accuracy and proper functionality within Service Now University.
• Assist with lab instances support by setting up data packages of Service Now for each release.

• 5+ years of experience building education curriculum and content development with strong instructional design principles.
• 5+ years of technical training/eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.
• 4+ years of experience participating in customer‑facing education development projects.
• Experience with Web Technologies (HTML, JavaScript, Web Services) and working in a SaaS environment.
• Proficiency in technical troubleshooting and scripting, with a strong understanding of languages such as JavaScript to automate tasks, improve functionality, and streamline workflows.
• Experience utilizing AI tools to enhance learning processes, improve problem‑solving capabilities, and increase overall efficiency in daily operations and project workflows.
• Experience in Agile or rapid development methodologies.
• Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption‑related issues.
• High level of flexibility, creativity, and dependability required.
• Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development.
• Stro…