Senior Technical Support Specialist

We are seeking a Senior Technical Support Specialist with 6+ years of experience to be part of our team at our Corporate Headquarters in West Palm Beach, FL
. In this role you will support users locally and remotely with IT-related issues.

At WGI we provide a collaborative, team‑driven environment that encourages innovation and growth. We invest in cutting‑edge tools and technology to stay ahead of the curve.

• Medical, Dental, Vision, LTD & STD, Life Insurance, 401k with match, PTO, Holidays
• HSA with company contribution, Pet insurance, Employee Assistance Program

• Setup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructure
• Develop and deliver training materials and procedures
• Instruct users on proper use of the corporate network
• Maintain hardware/software inventory and documentation of policies and procedures
• Evaluate hardware/software and run backup and recovery jobs as required
• Execute specialized IT projects as needed
• Build, configure, and troubleshoot PCs in a Windows network environment (Apple Mac experience in Windows a plus)
• Work with management and end users to establish requirements for new systems or modifications
• Understand and support Windows Servers, Windows OS, and VMware
• Install and support enterprise‑wide applications (e.g., Microsoft Office) and peripheral equipment
• Use AI tools to enhance job performance and effectiveness

• Bachelor’s degree in Management Information Systems or related field, or equivalent technical certifications
• 6+ years of related experience
• Working knowledge of network infrastructure
• Excellent oral and written communication skills
• Self‑motivated team player who can work independently
• Must be authorized to work in the U.S. on a full-time basis; visa sponsorship not available

Work is performed in an office setting. Hand‑eye coordination is required to operate a computer, keyboard, and mouse. Use of a telephone headset for virtual communication via Zoom and/or Microsoft Teams. Regular prolonged sitting and use of hands/fingers to handle objects and tools. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WGI is an Equal Opportunity Employer. Veterans and Disabled applicants encouraged to apply.