IT Support Specialist

IT Support Specialist – Guardian Fleet Services

The IT Support Specialist provides Helpdesk support and works with all facilities and offices to ensure computers are operational. This includes software, hardware, setups, wiring, networking, troubleshooting and training.

• Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets.
• Trains users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment.
• Performs basic network hardware troubleshooting.
• Setup and support IT hardware and software as directed by IT Director.
• Identifies and resolves IT related hardware issues.
• Hardware and Application Support and route issues to the proper vendor.
• Application User management and roles.
• Utilize Root‑Cause analysis to solve issues.
• Document all application process, procedures, configuration, and change management.
• Setup and support Telecom and mobile devices:
  VoIP phones, Cell Phones, MDM, tablets/iPads, etc.
• Maintains confidentiality as it relates to company information and data.
• Communicates with facilities and IT Director the status of projects and issues.
• Occasional regional travel to facilities as needed.
• Assists IT Director to develop strategies for future IT needs.
• Occasional on‑call duty for after hours and weekend support 24x7.
• Other duties as assigned.

• Three (2) years of work experience or any combination of education, training, and experience which demonstrates the ability to perform the duties.
• General knowledge of hosted application management and support.
• Experience with the following technologies:
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Office 365 Email and Office applications
  • IT Help Desk ticketing software
  • PCs, laptops, IoT, MDM, BYOD, Cell Phones, Printers, handheld devices
• Network troubleshooting – TCP/IP, DHCP, DNS, Meraki.
• Highly self‑motivated and works well in teams and under minimal supervision.
• Ability to read, write, and speak fluent English; and communicate effectively verbally and in written.

• Social media and Website management and maintenance in a medium size company environment.
• Experience and/or Education in transportation field.
• SharePoint Development.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting; and the physical agility to use stairs, a step ladder and to lift 20-40 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Transportation/Trucking/Railroad

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