VCIO; MSP - Client Strategy & IT Advisor

vCIO (MSP) - Client Strategy & IT Advisor

Full-time | West Palm Beach, FL

We’re a fast-growing Managed IT Services Provider (MSP) looking for a vCIO to join our team. Also known as a Client Strategy Manager internally, this role is all about being a strategic partner to our clients — helping them align technology with their business goals, plan ahead, and make smart decisions that reduce risk and drive growth.

This is not an account manager or sales role. It’s a mix of business advisor, technology translator, and proactive relationship builder. You’ll be the go‑to person for clients when it comes to their IT strategy — someone they trust to connect the dots between their business needs and our technical solutions.

• Lead regular Strategic Business Reviews (SBRs) with client stakeholders
• Develop and maintain strategic roadmaps and budgets for each client
• Build strong, ongoing relationships with client decision‑makers
• Identify risks, gaps, and opportunities across security, compliance, and operations
• Translate technical findings from our Technology Alignment team into client‑facing recommendations
• Collaborate with internal teams (CTMs, Solutions Engineers, Project Managers) to scope and prioritize initiatives
• Coordinate proposals and solution designs with Solutions Engineers
• Monitor the execution and business impact of projects and service initiatives
• Contribute to internal standards and alignment processes across the company
• Support client onboarding and help refine our approach over time

• Strategic client‑facing experience in an MSP, SaaS, or IT services environment
• Working knowledge of IT infrastructure (networks, servers, cloud, cybersecurity, Microsoft 365, etc.)
• Ability to connect technology to business value — not just features, but outcomes
• Confidence presenting to both technical teams and executive leadership
• Clear, concise communication — written, spoken, and visual
• Strong organizational skills and the ability to juggle priorities

• Familiarity with Connect Wise, IT Glue, N‑able, or Microsoft 365 administration
• Understanding of EOS, Tru Methods, or similar frameworks
• Background in IT consulting, account management, or technical leadership

• Your clients view you as a true strategic partner
• You help reduce reactive noise by driving proactive planning
• You influence client satisfaction, retention, and growth
• You contribute to improving our internal processes and delivery standards

We’re not your typical MSP. We run on EOS, believe in doing things right the first time, and take pride in creating real impact for our clients and our team. We’re big on collaboration, big on growth, and serious about doing work that matters.

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