GTM Decision Support, Director

Team Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Decision Support team helps Service Now leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands‑on decision support to ensure executives have the right information, at the right time, in a format that drives action.

Our team operates at the intersection of data, analysis, and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross‑functional alignment, clarity, and visibility into performance, trends, and key business decisions.

• Decision Support: We partner with senior leaders to frame high‑impact problems, perform deep‑dive analyses, model trade‑offs, and provide decision‑ready recommendations that drive measurable outcomes.

By connecting data to action, our team ensures the organization operates with speed, alignment, and confidence.

Decision Support Leader
, you’ll act as a trusted advisor and internal consultant, owning complex, cross‑functional analyses from framing to executive recommendation. You’ll balance hands‑on analytical rigor with executive‑level influence — operating as both the architect and the builder of decision‑ready insights.

• Lead the full lifecycle of decision analysis: define the problem, structure the approach, model scenarios, and distill implications.

• Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence.

• Translate ambiguity into clarity by grounding decisions in data, logic, and trade‑openness transparency.

• Build advanced models, perform sensitivity analyses, and validate outcomes to ensure recommendations are defensible and actionable.

• Partner with analysts to scale your impact while remaining hands‑on when stakes are high or timelines are short.

• Develop and maintain frameworks for recurring GTM decisions such as productivity, headcount deployment, renewal metrics, and market prioritization.

• Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality.

• Build trust as a thought partner to senior leaders who rely on your perspective for judgment, not just numbers.

• Drive alignment and action across stakeholders through clear, evidence‑backed storytelling and presentation.

• Establish repeatable processes, tools, and templates that improve the speed and quality of decision‑making.

• Mentor analysts and peers, sharing frameworks and methodologies that raise the analytical bar.

• Continuously refine how data, insight, and execution connect — ensuring decisions translate to measurable impact.

• Executives consistently seek your input before making high‑stakes GTM decisions.

• Decision briefs and models clearly articulate “what we know,” “what it means,” and “what we should do.”

• You’re recognized for combining rigorous analysis with sound judgment and pragmatic recommendations.

• Your work accelerates alignment, reduces rework, and helps the business move faster with conviction.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.

• 10–15 years of experience in GTM strategy, commercial analytics, corporate strategy, or management consulting within a high‑growth enterprise or SaaS environment.

• Proven ability to independently lead end‑to‑end analyses — from problem definition…