Senior IT Field Engineer - On-Site Tech Lead

West Palm Beach, Florida (other locations considered)

Location: West Palm Beach, Florida (other locations considered)

Travel: Up to 50%

Position Summary

The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen’s active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels—from craft workers to project executives—and partners closely with the IT Infrastructure and Service Desk teams.

Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values:
We Do What We Say, We Are Passionate About Our Work, We Are One Team, We Work Smart, and We Do The Right Thing.

Key Responsibilities

Field & Site Support

• Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
• Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
• Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
• Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
• Assist with IT setup for new offices and project locations, including conference room and collaboration technology
• Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
• Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments

Network & Connectivity

• Configure and deploy high-availability, secure networks including wired infrastructure, switch gear, and wireless LAN
• Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
• Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
• Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
• Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
• Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
• Maintain and manage network equipment inventory in coordination with logistics and the rental yard

Hardware & Device Management

• Install, configure, and support printers including IP-based printing and print server administration
• Image, configure, and deploy laptops, desktops, and other endpoint devices
• Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
• Track and maintain asset inventory of IT equipment across job sites and office locations

Systems & Software Support

• Support Windows 10 and Windows 11 environments across field and office deployments
• Provide support for Microsoft 365 applications and services
• Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
• Participate in software installations, upgrades, and patching cycles using update management tools
• Participate in the creation and maintenance of IT standards, procedures, and documentation
• Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for…