IT Support Technician; Tier 1 PTO k
Listed on 2026-10-18
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support
Palm Tech Computer Solutions, LLC, a West Palm Beach-based MSP, is seeking a Tier 1 Service Desk Technician who serves as the first point of contact for client support requests via phone, email, and remote sessions. You will help build trust with clients through clear communication and reliable service.
You will document and manage service tickets in the PSA platform, troubleshoot Tier 1 issues, escalate when needed, and ensure thorough, accurate records and client satisfaction throughout the
We invite applications for the IT Support Technician (Tier
1) - Growth, PTO & 401(k) position located in West Palm Beach, FL, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the IT Support Technician (Tier
1) - Growth, PTO & 401(k) role in the description above.
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