Child Support Case Processing Analyst

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date: oct 15, 2026

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agency: department of revenue

working title: child support case processing analyst -

position number:

salary: $38,760.36 - $45,004.08 plus $1,268.76 competitive area differential (cad) / annually

child support case processing analyst (revenue specialist ii)

west palm beach

this is an internal agency advertisement.

the florida department of revenue’s child support program helps children get the financial support they need and deserve, promoting more stable childhoods and bright futures. The department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
to learn more about the department of revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our
website .

job summary:

• initiating and responding to requests
• coordinating with internal and external partners
• researching and resolving case issues
• gathering information and analyzing case data to determine next steps
• assisting customers
• interacting with legal services providers, other states, employers, and other business partners
• making decisions based on case information and provided documentation

minimum requirements:

• currently employed with the florida department of revenue in the child support program as a revenue specialist ii.
• have not accepted a lateral transfer within the last 12 months (excluding hardship lateral transfers).

special notes:

• this is an internal transfer program (itp) opportunity.
• this position is on the admin team in the west palm beach service center.
• this is a full-time position, standard workday of 8am – 5pm, monday through friday.
• this role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. Is listed in detail and chronological order.
• each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• gaps of employment of 6 months or more must be addressed on the application.
• applicants who do not provide all necessary information may not meet the requirements for this position.

salary: $38,760.36 - $45,004.08 / annually

benefits: benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

screening disclaimer: your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

artificial intelligence (ai) disclaimer: in assessing job applicants, the department of revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (ai) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide ai generated or ai assisted responses may be disqualified from consideration.

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