Technical Operations Engineer

Job Title: Technical Operations Engineer

Location: West Palm Beach, FL - On-Site;
Travel Up to 10%

Reports To: CEO

Employment Type: Full-Time;
Some After-Hours and Weekend Work

O'Keefe Media Group (OMG) is an independent media organization founded by investigative journalist James O'Keefe. OMG produces investigative reporting, undercover journalism, and original programming focused on institutional accountability and government and corporate misconduct, supported by an in-house media team and nationwide citizen journalists.

Objective: Maintain reliable, secure, measurable websites and revenue technology that support rapid campaign execution.

• Websites, hosting, CMS, plugins, performance, uptime, and security remain reliable and current.
• Landing pages, donation pages, and forms are built or updated rapidly, including same-day campaign needs.
• Hub Spot properties, forms, lists, workflows, permissions, and records are accurate and maintained.
• Website, CRM, donation, merchandise, email, and analytics integrations function reliably through native tools, APIs, webhooks, or automation platforms.
• Donations, sales, and signups are captured correctly with source attribution; failures are identified and resolved quickly.
• GA4, pixels, UTMs, and conversion events provide dependable marketing and revenue reporting.

Objective: Protect OMG's accounts, devices, investigative information, and essential data from compromise or loss.

• MFA, password management, least-privilege access, and phishing defenses are consistently enforced.
• Google Workspace and/or Microsoft 365 accounts are administered securely; departing employees' access is promptly revoked.
• Mac, Windows, and mobile endpoints are patched, encrypted, protected, and remotely manageable.
• Sensitive source information and investigative material are stored and transmitted securely with restricted access.
• Critical systems have tested backups and practical recovery procedures.

Objective: Keep the office network and employee technology dependable, secure, and ready for daily work.

• Firewalls, switches, Wi‑Fi, VPN, internet connectivity, and VoIP operate reliably.
• Workstations, phones, printers, and peripherals are deployed, repaired, and retired as needed.
• An accurate, practical inventory of technology assets is maintained.
• New hires receive working equipment and access before day one; offboarding is completed promptly.
• Technology issues are resolved directly and quickly, with appropriate escalation for specialized work.

Objective: Ensure studios, live production, editing systems, and field recording equipment are ready when needed.

• Podcast studios, livestream equipment, editing workstations, storage, and meeting‑room AV remain production‑ready.
• Body‑worn and concealed cameras, audio recorders, batteries, and media are prepared, tested, and maintained.
• Journalists receive clear equipment guidance, and captured footage is offloaded and preserved securely.
• Failed storage media is assessed and recoverable data is restored when feasible.
• New production and field equipment is evaluated and recommended based on operational needs.

Objective: Reduce downtime and single‑person dependency through documentation, risk management, and direct accountability.

• System configurations, procedures, and troubleshooting steps are documented and kept current.
• Operational risks, technology costs, and replacement needs are communicated early with clear recommendations.
• Urgent issues during live…