Child Support Case Processing Analyst
Listed on 2026-10-30
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IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Data Analyst
Child Support Case Processing Analyst
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
This position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Interacting with legal services providers, other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Minimum requirements include:
- Experience processing information using a computer system
- Experience conducting research and analyzing information to make decisions
- Experience communicating with others to gather information
Substitutions are possible with relevant education. Preferences include experience with negotiation techniques in a business setting.
This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
Salary: $38,760.36 - $45,004.08 / annually
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
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