Wendy's General Manager; Fast Food; D

Position: Wendy's General Manager (Fast Food) (D)

Location:

West Palm Beach, FL

Base pay range

$57,000.00/yr - $68,000.00/yr

Job Summary

General Manager oversees daily operations to achieve sales, profits, customer satisfaction, and human resource management objectives while complying with company guidelines and ethical practices.

Duties & Responsibilities Operational Management

• Ensure overall operational excellence, maintaining standards of cleanliness, food quality, and customer service.
• Monitor and manage inventory levels, ensuring timely replenishment and minimizing wastage.

Staffing And Team Management

• Recruit, train, and develop a high-performing team to deliver exceptional customer service.
• Conduct regular performance evaluations, provide feedback, and address any performance issues promptly.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.

Financial Management

• Oversee cash control procedures, ensuring accuracy in daily sales reporting, deposits, and cash handling.
• Monitor restaurant expenses and revenue, implementing strategies to optimize profitability.

Customer Service And Satisfaction

• Ensure customer satisfaction by maintaining high standards of service, cleanliness, and food quality.
• Address customer complaints and concerns in a timely and professional manner, implementing corrective actions to prevent recurrence.

Employee Relations And Engagement

• Promote a culture of open communication, mutual respect, and employee engagement.
• Address employee grievances and concerns promptly, maintaining a fair and equitable workplace.
• Perform other duties as assigned.

Required Skills & Abilities

• Excellent leadership and interpersonal skills with the ability to motivate and coach a team.
• Excellent communication skills and customer service orientation.
• Understanding of food safety regulations and compliance.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Education & Experience

• High School Degree or GED; college degree preferred.
• 5+ years’ experience in restaurant operations.
• Knowledge and understanding of restaurant operations, accounting, budgeting, and administrative procedures.
• Strong supervisory, organizational, and communication skills.
• Experience working cross-functionally and gaining consensus to make informed decisions and recommendations.

Physical Demands And Work Environment

• Long periods of standing on feet without a break.
• Ability to lift up to 45 lbs. if needed without assistance.

An Equal Opportunity Employer.

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