General Manager, Luxury Condominium

Responsibilities

Related is seeking a highly experienced and visionary General Manager to join our team! This is an exceptional opportunity to oversee the management and operations of a new 108‑unit Luxury Condominium property in West Palm Beach. The successful candidate will possess extensive general management and board experience, along with a proven track record in delivering exceptional service and operational excellence in high‑end residential properties.

• Provide strategic direction and leadership to the property management team, ensuring alignment with the company’s overall goals and objectives.
• Develop and implement comprehensive business plans and operating strategies to maximize the property’s financial performance and enhance its market position.
• Collaborate with the executive team and board members to develop and execute long‑term strategies that drive growth and profitability.

• Understand and manage capital and expense budgets, including reporting to senior staff and stakeholder representatives.
• Maintain verbal and written communication with stakeholders, vendors and residents on issues relating to our management responsibilities, including but not limited to: quality control; vendor contract management; maintenance personnel responsibilities; access control for mechanical equipment rooms and utilities management.
• Oversee all construction activities during initial development/lease‑up of the property and manage building rehabilitations.
• During construction and fit‑outs, make recommendations to eliminate potential problems and/or improve building operations.
• Develop policies, procedures, and regulations to effectively manage the property, pertaining to construction work, tenant alteration process, and certificate of insurance requirements.
• Develop, implement and assure programs for preventive maintenance.
• Assure that all outside vendors comply with the tenets of their contractual agreements for all work performed.
• Ensure that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual.
• Comprehensive understanding of all facets of accounts payable and accounts receivable to effectively supervise staff responsible for this function.

• Manage the property’s financial performance, including budgeting, forecasting, and expense control.
• Monitor and analyze financial statements, identify variances, and implement corrective measures as necessary.
• Negotiate and manage vendor contracts, ensuring cost‑effective service delivery while maintaining quality standards.

• Oversee all aspects of day‑to‑day operations, including property maintenance, facilities management, security, and tenant services.
• Ensure the property operates at the highest standards of excellence, maintaining a safe, clean, and well‑maintained environment.
• Develop and implement policies, procedures, and systems to optimize operational efficiency and ensure compliance with local regulations and building codes.

• Foster strong relationships with condominium owners, residents, and tenants, addressing their needs and concerns promptly and professionally.
• Collaborate with the marketing and leasing teams to attract and retain high‑quality tenants and residents, ensuring high occupancy rates.
• Represent the property in community associations, industry forums, and board meetings, maintaining a positive image and promoting Related Companies’ brand.

• Recruit, develop, and lead a high‑performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Provide guidance, coaching, and mentorship to team members, promoting their professional growth and development.
• Conduct performance evaluations, identify training needs, and implement talent retention strategies.

• Bachelor’s Degree in Business Administration, Real Estate Management, or a related field (MBA preferred).
• Proven experience as a General Manager or similar leadership role in the luxury residential (condo) real estate industry.
• Strong background in board governance and…