Administrative Operations Manager

Palm Beach Zoo & Conservation Society, 1301 Summit Blvd, West Palm Beach, Florida, United States of America

Posted Friday, January 9, 2026 at 5:00 AM | Expires Sunday, February 8, 2026 at 4:59 AM

Join SSA Group
, a leader and pioneer in hospitality, at Palm Beach Zoo & Conservation Society as our Administrative Operations Manager — Financial & People Operations. This critical role supports SSA’s pillars by ensuring operational excellence through disciplined administrative practices, strong compliance oversight, and audit readiness. The ideal candidate is highly detail-oriented, people-focused, and committed to maintaining accurate financial and employee records that support a high-performing, guest-centered operation.

Administrative Operations Manager

General Manager and Assistant General Manager (where applicable)

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure your department’s team is set up with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or arrange for emergency shipments or requisitions.
• Ensure new employee orientation process within guidelines of HQ and Client is administered through partnership with Management team or owning directly through Admin department.
• Responsible for communicating proper documentation on discrepancies to office & management team regarding employee accountabilities.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Office Team, Client and Management Team onsite.
• Is an integral part of the operational team and assists in motivating staff and cultivating a team focus.
• Develop cash training programs to train, motivate, and mentor employees as necessary to business.
• Remain knowledgeable and aware of applicable local, state and federal laws. Communicates and updates to management team at Unit.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Develop and implement storage systems, policies and procedures to ensure maximum use and efficiency of space and storage areas in warehousing operations.
• Ensure all HQ reporting and daily cash office operations are overseen and met by Admin team.
• In the absence of Operational Manager(s) and in times of need assists the business in the performance of their duties.
• Ensure SSA safety standards are met by upholding training and daily operational expectations for department managers.
• Ensure that all fiscal deadlines are met to HQ.
• Provide branch administrative support in the form of answering telephones and word processing.
• Develop and analyze trend reports, graphs and other analytical information for General Manager and other managers.
• Responsible for administering HQ Accounts Payable software, and its related transmissions and reports.
• Responsible for all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations for admin department by being strategic with coverage, on-call shifts, etc.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Promote an inclusive & supportive approach at the Unit.
• Support unit in being an example for Company & Client guidelines with regard to…