Leasing Agent - SER

• Pay or shift range: $16.75 USD to $18.75 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

About us:

Cambridge Management, Inc. (CMI) began in 1987 as a small team managing a portfolio of communities in Tacoma, Washington. Our focus soon shifted to providing quality management for affordable housing communities. These affordable communities provide homes for those with limited incomes including families, senior citizens, and people with disabilities. Today, our team has grown to nearly 350 employees managing 120 communities and more than 9,000 apartment homes.

Our portfolio includes market rate, Low Income Housing Tax Credit, and Project-Based Section‑8 communities that range in size from 6 to 344 units. We currently manage communities in California, Florida, Hawaii, North Carolina, Oregon, Tennessee, Washington State, and Virginia.

Why work for us:

Cambridge Management, Inc. offers the following Compensation and Benefits package for full time employees:

Position Salary Range: $16.75 - $18.75

Paid time off:

• An accrual of 80 hours of Vacation.
• Up to 6 paid sick days per year. (varies based on state sick leave laws)
• 8 paid holidays
• 2 paid floating holidays.

Benefits offered:

• 401(k) with employer match
• Voluntary benefits available

Job Summary:

Under the direct supervision of the Community Manager and/or Assistant Manager, the Leasing Agent will assist in the development and implementation of advertising and special promotions. The Leasing Agent is responsible for establishing and maintaining a relationship with prospective and current residents. The Leasing Agent will assist with marketing and is responsible for leasing the property.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Requirements.

Essential

Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

• Create a positive, welcoming, supportive environment for residents, visitors, and community associates.
• Assist with development and implementation of resident services programming.
• Utilize maintenance software program to enter in and track service requests and track unit turns.
• Assist in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
• Prepare market surveys and traffic reports.
• Lease renewal process
• Determine the needs of prospective residents.
• Prepare lease packages.
• Collect late rent and other monies due to the property.
• Move-in and move-out process.
• Answer the telephone and greet prospective residents and residents in a pleasant and positive manner. Respond to incoming calls from the corporate office or those related to the operation of the property.
• Contact all guests by phone and/or email within 24 hours or less of their initial visit.
• Sends Thank You cards after to guests.
• May be asked to perform housekeeping duties as needed.

This position has responsibility for:

• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on‑site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move‑in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.

Administrative

• Support the Assistant Community Manager with tracking and processing renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
• Keep files, desk, and leasing area organized.
• Inspect market ready units and models each morning, ensuring the lights are on, and the unit is shown ready.

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