Office Manager

Max Retail empowers independent retailers and brands to reach hundreds of millions of consumers through technology that makes multichannel selling as easy as “click, click, sold.” The platform connects sellers to leading online marketplaces, automating listings, pricing, and fulfillment. By helping businesses move inventory faster and more profitably, Max Retail fuels a more circular, sustainable retail economy.

As Office Manager your primary responsibility will be to own in-house returns and inbound/outbound shipments, while spending the remainder of the day handling Support tickets, retailer inquiries, order approval/ship reminders, sales channel return inquiries and seller outreach regarding order incidents.

• Return to sender - determine if eligible for re‑ship/refund
• Postage issues reship, contact sellers about errors
• Inbound returns - Manage relisting absorbed returns or process for return to seller (external error)
• Sales from in‑house seller account, 5‑15 per day
• Returns to sellers, email with info on return, create return label, charge seller back for original payout (20‑50/wk)
• Mending absorbed returns - Sewing, spot removal, dry cleaner, repair damages, new images to relist
• USPS Lost in transit claim / USPS damage claims
• Manage package pickup and drop‑off when necessary
• Test relisting items to increase sales by improving listings, photos/measurement

• Prepare and ship welcome boxes
• Supply ordering/organizing
• Weekly team lunch and meeting arrangements as needed

• You are extremely organized and manage your time effectively
• You are patient and empathetic, understanding of the customer point of view
• Excellent verbal and written communication skills. Clearly conveys ideas, actively listens, and adapts communication style to the audience
• You have a positive attitude and quickly recover from uncomfortable situations
• You have a passion for e-commerce and retail
  
  You are a problem solver who is focused on incremental improvements while prioritizing what is possible in a limited time frame
• You seek out new technology to do things better and more efficiently
• We are a start‑up! Willing to wear multiple hats, roll up your sleeves, and get things done