Retail Sales Associate - Part Time

Company Overview

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move into.

The Wellness Advisor at Sunnyside® will be responsible for advising customers (recreational, medicinal, and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will use your customer‑service, product knowledge, and adherence to state‑compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout.

In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

At Sunnyside, we believe the employee experience is paramount to all. As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge and industry‑compliance standards.
• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• Experience in a dynamic role that combines problem solving, inventory management, teamwork, technical skills, and customer service!

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part‑time schedules will be 15–25 hours a week, largely based around peak hours.

• Greet customers, ensuring a best‑in‑class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team.
• Escalate any employee or customer issues to management.

• High School Diploma or equivalent.
• Minimum 1 year of experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Must be able to lift, carry and balance…