Museum Retail Store Operations Assistant

About the Norton Museum of Art:

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

Our Commitments:

To uphold our mission and ensure the Norton’s relevance to our community, we are dedicated to the following principles:

Art:
We celebrate and share excellence in the arts in all its forms.

Audience:
We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.

Ambassadors:
Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.

Foundations:
We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

Job Purpose:

The Museum Retail Store Operations Assistant supports the efficient daily operation of the Museum Store by coordinating inventory processes, merchandise receiving, stock organization, administrative documentation, and sales-floor support. This position helps maintain accurate inventory records, organized storage areas, timely merchandise flow, and consistent operational standards while contributing to a welcoming visitor and member experience.

Essential Duties and Responsibilities:

Responsibilities include, but are not limited to:

Receive, unpack, verify, and process incoming merchandise shipments against purchase orders and packing documentation.

Enter and maintain accurate merchandise, vendor, cost, price, and inventory information in the point-of-sale and inventory management systems.

Price, tag, label, prepare, and organize merchandise for the sales floor, stockrooms, exhibitions, programs, and special events.

Maintain clean, orderly, safe, and efficient stockrooms and storage areas, including the off-site storage location.

Replenish sales-floor merchandise and communicate low-stock, out-of-stock, and reorder needs to retail management.

Process and document merchandise transfers among the sales floor, back-stock rooms, off-site storage, and event locations.

Support cycle counts, inventory audits, annual physical inventory, discrepancy research, and inventory reconciliation.

Document and report shortages, overages, damages, defects, returns, and other inventory variances.

Maintain organized records for purchase orders, invoices, packing slips, receiving logs, transfers, vendor correspondence, consignment activity, and related operational documentation.

Assist with exhibition catalog receiving, movement, replenishment, and inventory tracking.

Monitor store supplies and communicate ordering needs to management.

Prepare routine spreadsheets and operational reports using Microsoft Office and approved business systems.

Support merchandising installations, seasonal transitions, product launches, promotions, and special retail initiatives.

Provide sales-floor and point-of-sale support during peak visitation, staff coverage needs, member programs, exhibition openings, and Museum events.

Provide professional, knowledgeable, and courteous service to visitors, members, donors, Museum staff, vendors, and artists.

Follow Museum policies, safety practices, cash-handling procedures, loss-prevention standards, and established Store procedures.

Collaborate with the Director of Retail Operations, Store Manager, Store staff, and other Museum departments to support business and visitor-service priorities.

Qualifications:

Two years…