Counter Sales Representative

Inside & Counter Sales Representative at Air Engineers, LLC

Location:

West Palm Beach, FL

This role is responsible for managing customer accounts, providing product information, processing orders and supporting outside sales efforts. It requires building strong customer relationships and engaging in outbound call activity to achieve sales targets.

• Provide excellent customer service by responding to inquiries, solving customer problems, and offering product recommendations.
• Accurately and efficiently process customer orders and ensure timely delivery.
• Support outside sales representatives by preparing quotes, following up on leads, and maintaining customer records.
• Maintain deep understanding of HVAC products, including features, benefits, and applications.
• Develop and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Engage in outbound phone and email communications to drive profitable sales growth, meet or exceed sales targets, and contribute to overall company sales goals.
• Proactively grow revenue within assigned accounts by identifying customer needs, promoting relevant HVAC products and solutions, and building strong relationships.
• Actively prospect and qualify new business opportunities to expand the customer base and increase market share.
• Maintain accurate sales records, prepare regular reports on sales activities, and update the CRM system.
• Perform other duties as assigned.

• High school diploma or equivalent; bachelor’s degree in business, marketing, or related field is preferred.
• Previous experience in inside sales, customer service, or HVAC distribution is highly desirable.

• Strong communication and interpersonal skills.
• Excellent customer service skills.
• Ability to multi-task and manage time effectively.
• Proficiency using CRM software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Knowledge of HVAC systems and products is an advantage.

• Product Updates.
• New Product Introduction.
• Company Specific Training.
• Required Safety Training.

Air Engineers proudly serves as the longest-standing independent Trane Technologies distributor in the United States. With headquarters in Birmingham, Alabama and offices across Alabama and Florida, we bring top-tier HVAC solutions to the communities we serve. As a legacy Mitsubishi partner and a rapidly growing provider of parts and supplies, we continue to evolve and innovate in service delivery.

• Family.
• Attitude.
• Passionate.
• Dependable.
• Fun.

If you’re looking to be part of a company with a rich history, a vibrant culture, and a clear vision for the future, we’d love to connect. Let’s build something great together.