Service Lead Technician

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Palm Beach Electronics – West Palm Beach, FL

Pay: $25-35 per hour (based on experience)

Schedule:

Full-time | Monday–Friday, 7:45am – 4:15pm (30-minute lunch)

At Palm Beach Electronics, we believe technology should make life simpler, safer, and more fun. That’s why we specialize in smart home automation, high-performance audio/video, advanced security systems, outdoor lighting, and next-generation wiring and integration. By implementing the newest technology and products, we create seamless, reliable systems that bring comfort and convenience to our clients’ homes and businesses. As a family-oriented, highly rated company, we take pride in combining innovation with personalized service to design spaces that work beautifully and effortlessly.

We are looking for a skilled and motivated Service Technician to join our team. This role focuses on servicing and supporting our advanced audio/video and home automation systems. The right candidate will have strong troubleshooting skills, solid networking knowledge, and a customer-first attitude. You’ll be working hands-on with a wide variety of AV equipment and control systems, ensuring every client receives top-notch service.

This position offers the chance to grow your expertise, gain ongoing training, and be part of a company that values integrity, teamwork, and professional development.

• Provide on-site service, troubleshooting, and support for installed AV and automation systems.
• Configure, maintain, and optimize Control4 and Lutron control systems and networking equipment.
• Diagnose and repair issues with AV receivers, distributed audio, video distribution, lighting control, shades, surveillance, and related technologies.
• Collaborate with project managers, programmers, and installers to ensure seamless service delivery.
• Deliver excellent customer service, ensuring client satisfaction with every visit.
• Document service calls, updates, and system changes.

• 3–5 years of experience in the AV and custom electronics industry.
• Strong expertise with Control4 and Lutron (programming, deployment, and troubleshooting).
• Control 4 and Lutron certifications.
• Solid networking knowledge (routers, switches, wireless systems, VLANs, IP configuration).
• Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.
• Ability to read and interpret technical diagrams and documentation.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills and professional client-facing demeanor.
• Valid driver’s license and reliable transportation.
• Must be drug free and able to pass screenings.

• Competitive salary based on experience.
• Paid vacation.
• Partial paid health insurance.
• Matching 401(k).
• Ongoing training and certification opportunities.
• Career growth within a supportive, innovative company.