Service Lead Technician

Position Details

Service Lead Technician – Palm Beach Electronics, West Palm Beach, FL

Pay: $25–35 per hour (based on experience)

Schedule:

Full-time | Monday–Friday, 7:45 am – 4:15 pm (30‑minute lunch)

At Palm Beach Electronics, we believe technology should make life simpler, safer, and more fun. That’s why we specialize in smart home automation, high-performance audio/video, advanced security systems, outdoor lighting, and next-generation wiring and integration. By implementing the newest technology and products, we create seamless, reliable systems that bring comfort and convenience to our clients’ homes and businesses. As a family-oriented, highly rated company, we take pride in combining innovation with personalized service to design spaces that work beautifully and effortlessly.

We are looking for a skilled and motivated Service Technician to join our team. This role focuses on servicing and supporting our advanced audio/video and home automation systems. The right candidate will have strong troubleshooting skills, solid networking knowledge, and a customer‑first attitude. You’ll be working hands‑on with a wide variety of AV equipment and control systems, ensuring every client receives top‑notch service.

This position offers the chance to grow your expertise, gain ongoing training, and be part of a company that values integrity, teamwork, and professional development.

• Provide on‑site service, troubleshooting, and support for installed AV and automation systems.
• Configure, maintain, and optimize Control4 and Lutron control systems and networking equipment.
• Diagnose and repair issues with AV receivers, distributed audio, video distribution, lighting control, shades, surveillance, and related technologies.
• Collaborate with project managers, programmers, and installers to ensure seamless service delivery.
• Deliver excellent customer service, ensuring client satisfaction with every visit.
• Document service calls, updates, and system changes.

• 3–5 years of experience in the AV and custom electronics industry.
• Strong expertise with Control4 and Lutron (programming, deployment, and troubleshooting).
• Control4 and Lutron certifications.
• Solid networking knowledge (routers, switches, wireless systems, VLANs, IP configuration).
• Familiarity with other systems (Lutron, Sonos, Savant, Crestron, etc.) a plus.
• Ability to read and interpret technical diagrams and documentation.
• Strong problem‑solving skills and ability to work independently.
• Excellent communication skills and professional client‑facing demeanor.
• Valid driver’s license and reliable transportation.
• Must be drug‑free and able to pass screenings.

• 401(k) and 401(k) matching
• Free uniforms
• Health insurance and partial paid health insurance
• Paid time off, paid vacation
• Competitive salary based on experience
• Training & development, ongoing training and certification opportunities
• Career growth within a supportive, innovative company