×
Register Here to Apply for Jobs or Post Jobs. X

Field Operations Manager

Job in West Palm Beach, Palm Beach County, Florida, 33412, USA
Listing for: Hotwire Communications
Full Time position
Listed on 2026-01-12
Job specializations:
  • Trades / Skilled Labor
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Responsibilities

  • Manage the field services team, including hiring, training, productivity, quality, and financial metrics.
  • Provide ongoing improvement and development of the field operations supervisors and team members.
  • Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable.
  • Performance management to KPI’s and goals.
  • Apply adopted company policies and operational practices in order to coordinate the training to ensure ongoing success and meeting customer expectations.
  • Utilize core systems (e.g., Office track, Amdocs, etc.) to monitor installations and services.
  • Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc.
  • Handle technical customer escalations of service issues if field visit is necessary.
  • Receive, review and send technicians payroll / timekeeping and on-call reports to GM by deadline.
  • Receive and respond to internal customer needs for confirmation on COPS data confirmations.
  • Give input on project planning and budgeting for upcoming large projects.
  • Willing and able in emergency situations to jump in and do installation or service on all systems.
  • Other duties as assigned.
  • Minimum Qualifications
    • At least five years of experience in service, Installation and supervision of field personnel of core services. Experience with security systems strongly preferred.
    • High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred.
    • Ability to lead, team build and support field technicians doing installation and service of all systems.
    • At least two years’ experience with Hotwire core services and Access Control systems, Camera systems and IP communications.
    • Must have active and clean, non-restrictive, state-issued driver’s license in State where hired.
    • Must be comfortable working on a ladder and all heights.
    • Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed.
    Benefits
    • Comprehensive Healthcare/Dental/Vision Plans
    • 401K Retirement Plan with Company Match.
    • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!).
    • Paid Volunteer Time.
    • Paid Parental Leave.
    • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service.
    • Employee Referral Bonuses.
    • Exclusive Entertainment Discounts/Perks.
    Equal Employment Opportunity

    Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    #J-18808-Ljbffr
    To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
    (If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
     
     
     
    Search for further Jobs Here:
    (Try combinations for better Results! Or enter less keywords for broader Results)
    Location
    Increase/decrease your Search Radius (miles)

    Job Posting Language
    Employment Category
    Education (minimum level)
    Filters
    Education Level
    Experience Level (years)
    Posted in last:
    Salary