HOA Service Technician

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At ADT, we’ve been helping save lives for more than 145 years. As the number one smart home security provider for residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL, we have more than 200 locations across North America, empowering our customers to live more secure and confident lives.

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns customers may have regarding a security system. The technician advises customers and the customer care center about the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment, and test for operation.
• Read blueprints, building, and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating willingness to help customers fix and understand protection in their home.

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer‑focused and customer‑driven mindset
• Thrives in the face of uncertainty
• Valid driver’s license
• High school degree or equivalent

• Full benefits on the 1st of the month after 31 days of employment
• Casual, energetic, and engaging work environment
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement, employee referral bonuses
• Culture of coaching, development, and career growth opportunities

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.