Records Technician

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882288

Agency:
Children and Families

Working Title:

RECORDS TECHNICIAN -

This posting will be used to fill position vacancies in OPS.

Current employees will be compensated in accordance with the DCF salary policy.

In this position you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed time frames.

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
• Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.
  * Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain rotation and case logs.
• Maintain rotation and case logs.

• High School Diploma.
• Two years of clerical experience preferred.
• Ability to speak/read/write Spanish/Creole isa plus
• Basic Microsoft Suite Knowledge (Outlook, Excel, Word)
• Telephonic skills with multiple lines

• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect, record and analyze data relating to records or operational procedures.
• Ability to utilize problem-solving techniques.
• Ability to prepare reports.
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits ;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options ;
• Retirement plan options, including employer contributions

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a…