Government Operations Consultant

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Date:
Oct 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885771

Agency:
Children and Families

Working Title:

GOVERNMENT OPERATIONS CONSULTANT I -

This posting will be used to fill position vacancies in Career Service.

Current employees will be compensated in accordance with the DCF salary policy.

This is a highly responsible, independent, and professional position which includes monitoring of case allocation and assisting with the recruitment of job applicants for specific Family Safety positions in the Region. This position will work closely with the Regional Operations Manager and Operations Management Consultant II. Incumbent will assist with keeping confidential employee and client information secured and adhere to laws, rules and regulations.

Additionally, you will be responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline., and you will follow up with the appropriate supervisory personnel to ensure they are aware of pending investigations and staff assignments.

• Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN).
• Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline.
  * Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain rotation and case logs.
• Interprets, coordinates and communicates program policies and procedures developed by the State and Regional Program Office to Operations staff on a continuing basis concerning the case allocation based upon case complexity and individual attributes.
• Develops, interprets, coordinates and communicates program policies and procedures specific to the Region Operations staff on a continuing basis.
• Compiles reports and prepares communication to Regional Office as required.
• Investigates, assesses, analyzes and makes recommendations to resolve issues and problems identified by data trends.
• Collects data, compiles and organizes information. Creates and monitors reports and performs data analysis.

• High School Diploma.
• Two years of clerical experience preferred.

• Knowledge of the principles and techniques of effective communication.
• Knowledge of the methods for organizing and presenting data.
• Ability to conduct meetings and to make presentations.
• Ability to collect, record and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices;.
• Ability to utilize problem-solving techniques.
• Ability to prepare reports.
• Ability to make decisions in a timely manner.
• Ability to understand and apply applicable rules, regulations, policies and procedures ; relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working…