Arterial Operations Operator West Palm , FL

Iteris is looking for multiple Arterial Operations Operators to be responsible for monitoring and responding to incidents impacting the arterial network, provide day‑to‑day monitoring of the traffic signal system, track system alarms, and generate signal system operations reports, monitoring of CCTV and DMS systems for the arterial street network, etc. Multiple positions will be working out of the Palm Beach TSM&O TMC located at 2300 N.

Jog Road, West Palm Beach, FL.

• Arterial Operators are responsible for monitoring the AMS roadways and possess strong familiarity with the district’s arterial network
• Monitor the status of arterial network using CCTV, SIRV, Road Ranger Service Patrols (future), detector data, Bluetooth devices, etc.
• Detect, confirm, update, and respond to scheduled and unscheduled traffic and incident management events on the arterial network, congestion, and travel time imbalances in the geographical coverage area
• Enter all scheduled and unscheduled events and congestion into Sun Guide software
• Disseminate information using ITS devices, website, and Florida 511 system
• Coordinate with other Control Room staff, law enforcement, and external agencies in response to incidents
• Dispatch SIRVs to motorists, events, and to assist law enforcement in a timely and efficient manner
• Coordinate with signal timing staff and county or city/municipality staff as required to adjust signal timing as needed in response to scheduled and unscheduled events
• Detect, confirm, and report equipment faults affecting Control Room equipment and field equipment, including equipment maintained by the signal timing agency
• Perform daily Arterial ITS infrastructure checks (CCTVs, DMS, MVDS, Video Wall, etc.) early in the mornings and open ITS device failure tickets for malfunctions detected during the check
• Coordinate with maintenance staff as needed
• Follow FDOT District 4 policies and procedures, including the District 4 TSM&O SOP
• Follow time requirements in the District 4 TSM&O SOP for event confirmation, RRSP and SIRV dispatching, etc.
• Perform additional duties as assigned by the Express Lanes Operations Manager or Program Management
• Act as essential personnel during emergency events as needed to support MTC operations’ needs

• Over one year of experience in transportation, public safety, and/or commercial operations
• High School Degree, or equivalent
• Commitment to outstanding client service
• Excellent communication and interpersonal skills, especially with clients and/or partner agencies
• Proficiency in computing and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Able to work in a small team environment
• Strong organizational skills and ability to multitask
• Strong work ethic
• General knowledge and interest in Intelligent Transportation Systems (ITS) and traffic management standards
• Flexibility and dependability
• Good time and task management skills
• Ability and willingness to work alternate schedules and function as essential personnel (including during regional emergencies)

Iteris anticipates paying $20.00/hr. for this role. However, actual pay offered may vary depending on job related knowledge, skills, and experience.

• 401(k) with immediate matching and no vesting period
• Generous Paid‑Time‑Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Family‑friendly programs
• Education assistance program
• In‑house training programs

Iteris is the world’s trusted technology ecosystem for smart mobility infrastructure management. Delivered through Iteris’ Clear Mobility Platform, our AI‑powered end‑to‑end solutions monitor, visualize and optimize mobility infrastructure around the world, and help bridge legacy technology silos to unlock the future of transportation. That’s why more than 10,000 public agencies and private‑sector enterprises focused on mobility rely on Iteris every day.

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