Operations Coordinator, Returns

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we focus on fulfilling our Purpose of using our God‑given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final‑mile deliveries through dedicated and network models for various clients across the United States and is headquartered in Charlotte, North Carolina, with over 700 employees.

The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness at an individual client location under limited supervision. The role ensures KPIs are met through proper planning and scheduling of distribution services, manages inventory returned to the site at the end of motor carrier routes, and spends most of the time in the office or warehouse maximizing site performance.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Composure
• Learning on the Fly
• Interpersonal Savvy

• Adhere to LEAN Six Sigma principles throughout the warehouse.
• Follow SOPs for the product return and truck check‑in process each day.
• Ensure accuracy with reason codes for each item returned to the facility.
• Ensure timely reporting of returns compliance.
• Ensure key performance indicators are met.
• Support activities related to dispatching, routing, and tracking transportation.
• Support an environment that fosters open and positive team communication.
• Build a strong rapport with our motor carriers and clients.
• Hold motor carriers accountable for returned/damaged product and report findings to site leadership.
• Communicate daily/shift goals of facility and group(s); devise, communicate, and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed.
• Perform other duties as assigned.

• High School Diploma/GED or equivalent required.
• Strong people and operational management skills.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.
• Ability to adapt to changes in a fast‑paced environment.
• Experience with routing, scheduling, and checking on delivery status.
• Ability to embrace new technology.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. The role requires effective communication with coworkers and outside stakeholders in person and from time to time utilizing computer‑related messaging. The employee must maneuver within the work areas and move/manipulate various objects. This position may require extended work hours and travel.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E‑Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.