Universal Banker -Broadway; Opens in Window

West Plains Bank and Trust Company opened in 1883 and is the longest continually operating business in West Plains. One of our values is to Have Fun, “Spread fun in all you do”.

The Universal Banker I is the Customer Ambassador for the financial institution with the overall purpose of providing quality and efficiency to customers through all interactions either face-to-face, telephone or electronic communications. This position will have a thorough understanding of the customer’s transaction requirements and be able to effectively communicate all available options to them. They will educate customers about our sales and service delivery options and refer the appropriate products and services matching the customer needs.

This position will also refer customers to the appropriate source or channel to address their need if they are unable to do so. They will be responsible for processing the regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties.

• Weight: 20%

  Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal. Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances. Assist customers with cashiers checks, balancing and reconciling their accounts at the Bank, redeeming US Savings Bonds.
  
  Process incoming mail and night depository transactions per bank procedures.

• Weight: 20%

  Prepares and compiles new customer application and information to open new accounts. Performs all activities related to opening or closing of various types of time and demand deposits accounts, including certificates of deposit, IRAs, savings accounts, checking accounts, safe deposit boxes, etc., ensuring that applicable regulations, disclosures, policies and procedures are observed. Ensure prompt, efficient and courteous service in renting of and granting access to safe deposit boxes.
  
  Verify access authority against safe deposit box contract for each access request, exercising prescribed controls.

• Weight: 15%

  With a good understanding of the bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. Evaluates needs of potential customers and offers appropriate financial products and services. This knowledge will include but is not limited to Digital Banking and Mobile Banking products. Will be able to assist with product set up and field questions relating to customer issues with products.

• Weight: 10%

  Maintain favorable customer relations and cross-sell Bank services through needs identification thus ensuring the most positive and profitable relationship possible exists between the Bank and its customers. Maintain confidentiality of customer account information. Follow established policies and procedures in responding to inquiries and requests.

• Weight: 10%

  Have ability to identify customers’ financial services needs and cross-sell services to meet those needs. Advise customers on promotional items and services. Fit customers needs to the best account/product. Recommend areas Bank can assist customer in areas currently not being utilized. Look for referral opportunities to other areas of the bank.

• Weight: 10%

  Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts. Assist bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient, courteous manner providing positive employee relations.

• Weight: 10%

  Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner. Informs and advises customers of status or enhancements to current account productivity, and…