Part Time Universal Banker-North; Opens in Window

West Plains Bank and Trust Company opened in 1883 and is the longest continually operating business in West Plains. Voted by readers of the West Plains Daily Quill as the best bank in town for 2017 and 2018. One of our values is to Have Fun, “Spread fun in all you do”.

Universal Bankers are responsible for accurately processing financial transactions and being an effective source of information for customers: in lobby, drive‑thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.

• 50%: Demonstrate efficiency with financial transactions for checking, savings and borrowing customers: receive funds, post transactions and pay out funds as requested. Verbally confirm intended transactions with customer to assure needs are met and minimize redoing.
• 15%: Balance cash drawer daily to assure accuracy in transactions and notify supervisor regarding any outages. Appropriately applying policies.
• 10%: Receive loan payments and savings deposits from customer, address inquiries on accounts, record amounts and dates of payments and other significant information, check customer calculations and validate checks and/or count cash payments.
• 10%: Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
• 10%: Issue cashier’s checks, receive currency for coin and verify amounts, process the redemption of bonds, cash checks according to written procedures.
• 5%: Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
• Compliance: Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Cash handling and customer service experience is strongly preferred.

High school degree or GED required.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

• Ability to communicate clearly and concisely
• Ability to ask questions
• Attention to detail and follow through is a must
• Ability to work under pressure
• Ability to be a team player and to be committed to the Bank
• Ability to adhere to procedures, policies and regulations
• Ability to work directly with customers to perform transactions and resolve issues
• Ability to transition from one work environment to another, working with different dynamics
• Openness to a flexible schedule with varying work hours (contained within 8 m. to 6 p.m., Monday through Friday and 8 a.m. to Noon on Saturdays)
• Ability to work with multiple supervisors, at various locations as needed

Perform primarily sedentary work with limited physical exertion and regularly lifting cash box of up to 10 lbs. and coin bags up to 30 lbs on occasion. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to stand for long periods of time. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary.

Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be able to routinely perform work indoors in climate‑controlled shared work area with minimal noise.

Must be able to perform job functions independently or with limited supervision and work effectively either alone or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able…