Registration Clerk

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The Registration Clerk is responsible for coordinating the insurance clearance process by completing financial clearance for patients being admitted into the hospital. The position includes the following essential functions:

• Greet, register, instruct, and provide general assistance to patients while providing superior customer service and respect to patients and families.
• Enter accurate data of demographic, regulatory questions, and financial information into computer systems.
• Effectively verify and communicate to patients and their families insurance eligibility, coverage, collections, and payment responsibilities.
• Collect co‑pays, co‑insurance, deductibles, and set up payment plans correctly.
• Maintain and balance cash drawer.
• Answer phones, take messages, and return voicemails.
• Provide medical records to primary care providers, insurance carriers, referred providers, and patients per patient request, following appropriate HIPAA guidelines.

• Basic typing and computer proficiency.
• 1–2 years of customer service experience.
• Detail-oriented with exceptional interpersonal communication skills.
• Strong team player with the ability to organize and manage multiple priorities.
• Commitment to company values.
• Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.
• Flexibility with schedule, including day, evening, and weekend hours as needed.
• Basic math skills and accurate processing of money transactions.
• Experience with office equipment:
  Microsoft and Outlook platforms; multi‑functional printer/copier/fax; multi‑line phone system.

• High School Diploma or equivalent;
  Associates and/or additional college preferred.
• Work experience could be equivalent to college.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care