Service Desk Representative; IT Support

Service Desk Representative

Hyundai Auto Ever America (HAEA), the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations. If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai Auto Ever America is the place to grow your career.

Join us and be part of the transformation that's driving the future of automotive innovation.

Purpose:

Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases.

Essential Functions:

• Manage assigned tasks and quickly respond to and process Helpdesk tickets using ITSM in a timely and reliable manner
• Install, maintain, setup, troubleshoot and configure PCs, laptops, networked printers, to include Zebra and Scrap printers, and peripherals
• Perform imaging system administration for all PCs, laptops, scanners and other networked devices, as assigned
• Open/Close and update incident history via ITSM, or other Helpdesk applications, as assigned
• Backup/Restore user profiles and data, in-compliance with assigned procedures
• Document, maintain, upgrade or replace hardware and software
• Adhere to naming standards and labeling of all assets
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met

Skills and Requirements:

• 3-5 years experience in the IT field.
• Basic understanding of networking.
• Troubleshooting skills.
• Microsoft office suite, Windows, Microsoft Exchange server.
• Antivirus software.
• Ability to think logically and to analyze troubleshoot issues and implement appropriate corrective action.
• Ability to plan, organize, coordinate work assignments.
• Ability to complete projects on time.
• Ability to work well independently and in a team environment.
• Ability to interact positively with internal and external customers.
• Skill in the utilization of correct grammar, spelling, punctuation, and required formats.
• Ability to multi-task.

Team Culture:
Our team is driven by a shared commitment to collaboration, innovation, and continuous learning. We cultivate a supportive and inclusive environment where every member is empowered to contribute ideas, adapt to change, and grow professionally. With a strong passion for technology and a focus on agile practices, we work together to shape the future of automotive manufacturing.

Passion & Innovation:
We embrace emerging technologies and encourage creative thinking to drive transformation in the automotive industry.

Agility & Growth:
Operating in an agile environment, we prioritize adaptability and offer opportunities for personal and professional development.

Teamwork & Inclusivity:
Collaboration and mutual support are at the heart of our success, and we value diverse perspectives to foster a welcoming and effective team dynamic.

Pay Range - $21/hour to $28/hour + overtime

In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment. Relocation assistance available!