Account Manager - Emergency Response Coordinator

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager
Emergency Response Coordinator in West Point, Georgia . As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Account Manager - Emergency Response Coordinator

Compensation & Benefits:

Salary is $64,729.60 annually.

Benefits are offered to full-time employees

• Medical/Dental/Vision coverage
• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance

QUALIFICATIONS (MUST HAVE):

• Must possess at least one of the following:
  • Former Fire Station Chief
  • Former Fire Station Assistant Chief
  • Former Fire Station Captain
  • Former Fire Station Shift Lieutenant
  • Former Fire Station Shift Sergeant
  • Former Federal Agency Officer
  • Associate degree or higher from an accredited college or university, with a concentration in fire safety or fire science engineering
• Ten to fifteen years of supervisory experience, unless otherwise recommended by KIA
• Experience in emergency management, emergency response, and/or Incident Command
• Current Georgia Firefighter Level II certification
• Current Georgia EMT-B, EMT-I, EMT-A, or Paramedic certification
• Strong problem-solving and analytical abilities
• Knowledge of investigative techniques, problem resolution, and conflict management
• Excellent verbal and written communication skills
• Proficient computer skills
• Able to meet the physical requirements of the position
• U.S. citizen or legal equivalent
• At least 21 years old
• Professional appearance and leadership presence

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Additional Qualifications:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced…