Personal Financial Representative; Personal Banker

Personal Financial Representative (Personal Banker)

Join and apply for the Personal Financial Representative (Personal Banker) role at Gesa Credit Union
.

Location:

Richland, WA. Hourly salary range: $19.50 – $29.86. Full‑time entry‑level position.

Take a leap and join our team! At Gesa we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. We succeed by uniting our collective compassion and commitment to empowering our communities.

The Person al Financial Services Representative (PFR) is an entry level position that assists members by establishing new member relationships, opening consumer deposit accounts, maintaining accounts, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. The PFR fluidly transitions between customer service tasks and branch support as an MSA or Sr. MSA, and deepens member relationships through referrals, follow‑ups, and outbound calls.

• Provide exceptional member service to all whom we serve.
• Resolve member concerns, provide prompt resolutions, and follow up. Escalate complex issues to senior team members.
• Maintain a core understanding of financial literacy, products, and services, and converse fluently with members.
• Recommend appropriate products/services to deepen member relationships and refer to other team members as appropriate.
• Make outbound calls to members to establish, grow, and nurture member relationships.
• Ensure branch equipment is functioning properly and report non‑repairable issues to leadership.
• Assist non‑members with establishing membership.
• Accurately take consumer lending applications.
• Review credit reports, obtain approvals, and submit loan documentation.
• Close loans and communicate next steps to members.
• Discuss IRAs and HSAs with members and non‑members and meet predetermined goals.
• Process international and domestic wire requests.
• Act as a Notary Public and perform notarial services in accordance with state regulations and credit union policies.
• Monitor cash activity to ensure bank limits are followed.
• Open consumer deposit accounts and perform account maintenance.
• Place cash and supply orders, balance vault cash, and maintain ATMs.
• Review and process overrides/approvals within authority while minimizing risk.
• Mentor and help train new Member Service Associates (MSAs).
• Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
• Perform transactions and service requests on member accounts accurately and timely.
• Accurately follow all cash handling procedures and balance the cash drawer daily.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with complex and sensitive fraud disputes.

• Professional written and verbal communication.
• Make sound decisions that minimize risk in a timely manner.
• Ask open‑ended and clarifying questions to understand member needs and deepen relationships.
• Display professional interpersonal skills toward members, the public, colleagues, and leadership.
• Respect and support diversity in the workplace and our membership.
• Complete assigned training programs accurately and on time.
• Participate in and support a team environment.
• Perform work to a reasonable, acceptable standard, including attentiveness to detail.
• Exercise discretion and sensitivity when assisting with member transactions.

• Education:
  
  High School Degree (or equivalent) required.
• Experience:
  • Sales/relationship building experience required.
  • Cash handling experience preferred.
  • At least one year of customer service experience preferred.
• Notary Public.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Rep…