Administrative Assistant

Overview

Brookhaven Hospice is currently seeking an Administrative Assistant for our West Springfield Hospice Program. If you are looking for a career with a purpose and a supportive team culture, then this is the position for you!

The Administrative Assistant provides general office support with a variety of clerical activities and related tasks. Deals with a diverse group of external and internal customers, callers, and visitors. Organization, approachability, and proper presentation are of the utmost importance. A successful Administrative Assistant will be able to perform their essential duties and responsibilities.

Monday - Friday, 8:00 am - 4:30 pm

At Brookhaven Hospice, we take pride in being a mission-driven, patient-centered leader in end-of-life care. We surround our patients and their loved ones with unwavering support, comfort, and compassion. We look for dedicated professionals who share our belief that true hospice care extends beyond medical needs — it’s about bringing dignity, peace, and human connection to every life we touch.

• Comprehensive Health, Dental, & Vision Insurance
• Career Path Program that supports internal growth, advancement, and increased pay
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
• Company matching 401(k) to secure your future

• Take and manage daily schedules for all team members; maintain patient assignment lists.
• Handle patient care data entry and be responsible for establishing patient charts and all medical record filing.
• Notify staff of discharges, transfers, and changes of status on patients.
• Log and fax/mail telephone prescriptions for physicians  signatures and maintain tickler file until the signed order is returned.
• Prepare for interdisciplinary group meetings, maintain minutes, and copy and/or fax IDG notes to attending physicians.
• Track and order office and medical supplies, keeping adequate stock on hand.
• Answer phones for receptionist during lunch hour, breaks, or during absence.
• Monitor and audit documentation of clinical records to ensure compliance with regulatory standards of timeliness, accuracy, and completeness via electronic records.
• Demonstrate familiarity with Hospice policies and state/federal licensing requirements.

• High School Diploma or GED required
• Minimum of two (2) years of clerical and administrative experience in a healthcare office required; hospice experience preferred
• Must be a licensed driver with a vehicle in good working order and in accordance with state and organizational requirements
• Proficient with Microsoft Office or related software and able to type 60 words per minute
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Ability to take initiative, set priorities, multitask, and organize work; self-motivated and detail oriented
• Compensation: $24.00 - $26.00 per hour (average pay range). The final offer will reflect the selected candidate’s experience and responsibilities of the position and will be discussed at the conclusion of the interview process.