Program Coordinator

The responsibility and authority for the administrative management of the office in the absence of the

Administrator. Day to day activities include: office reception, ordering of office supplies and forms,

managing office cleaning, biohazard pickups, and shredding pickups. Managing the postal needs,

postage, pickups, mailings etc. Direct responsibility for management of the answering service contract.

Associate degree (preferred) or nursing diploma/degree (LPN licensure is acceptable).

High School graduate or proof of post-secondary education if high school transcript is unavailable.

Computer literate in MS Word and Excel.

Organized, meticulous and gives attention to detail.

Must be able to read, write and maintain simple records in English and Spanish

Excellent Telephone skills.

Must have a criminal background check

A Caring Heart Nursing Services is a Medicare accredited, CHAP certified homecare company founded by a team of experienced and compassionate nurses. The organization is dedicated to promoting health and healing in the comfort of each client’s home, providing high-quality nursing and supportive care. Team members advocate for clients and consistently go above and beyond to address individual needs and preferences.

The company values professionalism, empathy, and collaboration, creating a supportive environment for both clients and staff. Applicants can expect to join a mission-driven organization focused on exceptional homecare services and client-centered outcomes.

the Program Coordinator is a full-time, on-site position based in West Springfield, MA. This role is responsible for coordinating homecare programs, supporting daily operations, and ensuring services are delivered in alignment with clinical standards and organizational policies. Day-to-day tasks include organizing client schedules, tracking program activities, assisting with program development, maintaining documentation, and supporting communication between clients, families, and care teams.

The Program Coordinator will collaborate with nurses and other team members to monitor program performance, resolve service issues, and help implement improvements in workflow and client experience. The role also involves responding to inquiries, providing excellent customer service, and contributing to a compassionate, efficient, and reliable care environment.

• Demonstrated ability in Program Management and Program Development to coordinate and enhance homecare services.
• Strong Communication and Customer Service skills to interact effectively with clients, families, and multidisciplinary staff.
• Experience with Project Management to support implementation, tracking, and improvement of programs and initiatives.
• Organizational and time management skills to handle multiple priorities in a fast-paced, client-centered environment.
• Proficiency with basic office software and electronic documentation systems.
• Previous experience in healthcare, homecare, or a related service environment is preferred.
• Ability to work collaboratively, exercise sound judgment, and maintain confidentiality and professionalism.
• High school diploma or equivalent required; postsecondary education in health services, social services, or a related field is a plus.