Seasonal Customer Service Representative - West Springfield​/Chicopee, MA

Seasonal Customer Service Representative – West Springfield/Chicopee, MA

Enterprise is hiring a Seasonal Customer Service Representative for our West Springfield/Chicopee, MA location.

Job posted 1 day ago. Be among the first 25 applicants.

The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to create a positive experience for all customers. This position also facilitates the rental process by verifying and documenting all necessary driver information for an efficient and timely rental and return experience.

The seasonal employment window will begin in mid‑May 2026 and end on or before October 31, 2026, and cannot exceed a total of 150 days. The position pays $19.00 per hour and is located in one of our offices in the greater West Springfield/Chicopee, MA area.

Multiple schedules are available, inclusive of weekends and holidays. We are hiring for a full‑time (40 hours/week) schedule. Schedules will be discussed during the interview process.

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which includes offering optional protection products, upgrades, fuel options, and additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and relevant service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous assignments.
• Assist in assessing the condition of the rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills by pursuing on‑the‑job training, development opportunities, and any company‑sponsored classroom training.

• Must be at least 18 years old.
• High School Diploma or GED required.
• Must currently have a valid U.S. driver’s license with no more than two moving violations and/or at‑fault accidents within the past three years.
• No drug or alcohol‑related conviction on record (DWI/DUI) in the past five years.
• Must have at least six months of prior customer service experience.
• Must have a basic level experience and understanding of a PC and Microsoft Office products.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by our company for this position now or in the future.

Equal Opportunity Employer/Disability/Veterans

Entry level

Full‑time

Other (Travel Arrangements)