Client Relationship Specialist

Client Relationship Specialist – A Caring Heart Nursing Services

Oversee the daily operations of the agency, ensuring professional and courteous client interactions and efficient internal processes.

• Oversee daily agency operations including managing phone calls and handling paperwork via fax.
• Maintain professionalism by ensuring all phones are answered promptly and courteously.
• Manage the reception area to facilitate effective telephone and mail communications internally and externally.
• Conduct regular follow‑up calls with clients to confirm satisfaction and address any concerns.
• Perform post‑admission follow‑up calls to welcome clients and provide needed information.
• Make post‑discharge follow‑up calls after 30 days to ensure client needs have been met.
• Resolve client issues or concerns promptly and efficiently.
• Initiate follow‑up communication for clients and caregivers with Home Care Pulse scores of 8 or lower.
• Review customer feedback quarterly and record minutes.
• Coordinate and schedule nursing visits using Optimoroute software for maximum efficiency.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns.
• Act as a point of contact in the absence of the primary contact person, coordinating with other team members to meet client needs.
• Develop and implement strategies to improve client retention and enhance overall client experience.

Entry level

Full‑time

Other

Hospitals and Health Care