Director, Healthcare Management, Management

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West Springfield, MA, US

Salary Range: $70,000.00 To $80,000.00 Annually

Welcome! Thank you for exploring a career with us! Our team of 400+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Position:Director
- Full Time

Location:West Springfield, MA

Hours:40 hours per week

Schedule:Monday
- Friday 8:00 AM - 4:00 PM; occasional weekends, holidays, and evenings required

Summary:

• The Director provides strategic leadership, oversight, and evaluation of programs serving individuals with intellectual and developmental disabilities, including those supported through the Department of Developmental Services (DDS). This role is responsible for ensuring the delivery of high-quality, person-centered services that promote independence, community inclusion, wellness, and meaningful life outcomes. The Director oversees all aspects of program operations, including staff supervision and development, budget management, regulatory compliance, quality assurance, and program performance.
  
  Working collaboratively with internal teams, families, referral sources, and community stakeholders, the Director ensures services are responsive to participant needs and aligned with organizational goals and best practices. In addition, the Director serves as a key representative of the agency within the community, cultivating relationships with employers, service providers, state agencies, and community partners to expand opportunities and strengthen supports for participants.
  
  The ideal candidate is a dynamic and compassionate leader with extensive experience managing community-based day services for individuals with intellectual and developmental disabilities and other complex support needs. Candidates should possess strong leadership, program management, and relationship-building skills, along with a deep commitment to person-centered practices and community inclusion.

Qualifications:

• Master’s degree in human services, psychology, sociology, social work, or a related field is preferred. Alternatively, a Bachelor’s degree in a related field with at least five years of relevant experience, including a minimum of three years in a supervisory or management role, is required.

Key Responsibilities:

• Lead, supervise, and develop program staff by providing guidance, performance management, and training opportunities that strengthen professional growth and enhance service delivery.
• Oversee program operations and performance, including budgets, staffing, service quality, and administrative functions, to ensure efficient and effective service delivery.
• Promote agency services and expand employment opportunities by engaging community employers, developing strategic partnerships, and increasing awareness of available programs.
• Collaborate with employers to develop meaningful job placements that align with participants’ interests, abilities, skills, and individualized support needs.
• Oversee person-centered planning and service delivery to promote independence, dignity, individual choice, and meaningful community integration for all individuals served.
• Build and maintain collaborative relationships with individuals served, families, employers, community partners, funders, and other key stakeholders.
• Monitor program performance and drive continuous quality improvement through data analysis, stakeholder feedback, and the implementation of strategies to improve outcomes and service quality.
• Ensure timely and accurate reporting to internal…