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Retail Operations Team Member

Job in West Springfield, Hampden County, Massachusetts, 01089, USA
Listing for: Nouria
Full Time position
Listed on 2026-01-04
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Customer Service Rep
Job Description & How to Apply Below
Position: Retail Operations Team Member-1

Retail Operations Team Member‑1

Join the Retail Operations Team at Nouria Energy Corporation, a multi‑generational family‑owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses partner with well‑known brands such as Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66 and Exxon, providing branded and unbranded fuel to over 300 locations across New England and New York.

We rank in the top 50 among convenience store chains and are a top 10 car wash chain in the country.

Working as a Retail Operations Team Member will have you ensuring a smooth, profitable, and customer‑focused operation of the station during your shift. You will support the highest standards of service, safety, and store appearance.

Key Responsibilities
  • Operate a flexible schedule and communicate any changes or issues to management quickly.
  • Assist customers in a friendly and professional manner.
  • Prepare a shift report at the end of each shift according to company guidelines.
  • Remain at least 18 years old.
Customer Service
  • Provide a positive customer experience for every visitor.
  • Greet customers with a smile.
  • Suggest product purchases and promote specials.
  • Own the execution of the customer‑service program at the site level.
Safety & Station Appearance
  • Minimize safety risks for employees, customers, and suppliers.
  • Enforce environmental and hazardous‑material regulations.
  • Document accidents or incidents and maintain store security.
  • Maintain cleanliness and appearance inside and outside the store.
  • Operate equipment safely and efficiently.
  • Support the Safety and Health program and report incidents promptly.
  • Complete new‑employee safety orientation.
Qualifications
  • Read, understand, and write English at an eighth‑grade level.
  • Perform arithmetic calculations at an eighth‑grade level for making change, completing shift reports, and accounting for products.
  • Validate identification before selling tobacco or alcohol as required.
  • Lift up to 30 pounds and manipulate product cases safely.
  • Stay calm and follow policies during emergencies.
  • Tolerate exposure to gasoline fumes, cleaning products, and varying temperatures.
  • Perform general housekeeping duties as needed.
  • Remain at least 18 years old.
Physical Requirements
  • Maintain physical fitness, safety, cleanliness, and attractiveness of the store.
  • Lift up to 50 pounds when required.
  • Traverse and access all store areas.
  • Sit or stand for prolonged periods and work on a computer as needed.

Starting Rate: $0.00

Nouria Energy is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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