Resettlement Navigator Assistant

The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration. The Resettlement Navigator Assistant assists the case management team supporting each refugee during their initial period of resettlement up to five years and beyond as needed. This entry-level social services case management position focuses on supporting clients in the community by providing transportation to and from appointments, interviews, job orientation, trainings, and classes.

Resettlement Navigator Assistant

$16.50-$18.79 per hour. The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

• Provide transportation to families in a safe and timely fashion.
• Assist with apartment setup and the move‑in process for families served.
• Assist with the procurement and distribution of goods to families served.
• Communicate and update stakeholders in a timely and accurate fashion.
• Accompany individuals and families at appointments or other engagements.
• Assist with program service delivery logistics, including orientation of new program participants and facilitating group discussions.
• Support basic cultural orientation, including accessing community resources and public transportation.
• Provide a welcoming environment that embraces cultural differences while educating families about local cultural norms.
• Assist with airport pickups, orientation, and negotiating services as needed.
• Assist staff with all activities related to supporting refugee and migrant families upon arrival and on an ongoing basis.
• Assist refugees to live as self‑sufficiently as possible and to integrate into the community while maintaining compliance with refugee program contracts.
• Complete and maintain documentation in a timely manner and within contractual standards as assigned.
• Maintain calendars and room reservation systems for the New American Program Team.
• Maintain a welcoming environment in the New American Welcome Center, including prepping for meetings and ensuring office and classrooms are ready for programming.
• Act as backup for front desk and reception duties.

• High School Diploma or equivalent.
• Valid driver’s license with an acceptable driving record and reliable transportation.
• Strong oral and written communication skills.
• Organized with great attention to detail and flexibility.
• Ability to work independently in a fast‑paced environment.
• Reliable and responsible for attending all scheduled appointments and meetings.
• Experience or openness to working with people from diverse cultural backgrounds.
• Strong computer skills: MS Word, Excel, PowerPoint.
• Ability to lift up to 50 pounds and assist with moving, packing, and apartment setup.

Please note:

Candidates who are selected for hire must successfully complete all required background checks before starting employment.

• High‑quality/affordable health, dental, and vision insurance.
• Flexible Spending Account to help manage eligible expenses.
• A 403(b) retirement plan with employer match.
• A full‑service Employee Assistance Program with many free and accessible services and supports.
• Generous tuition reimbursement to invest in professional growth and development.
• Paid time off that increases with tenure and holidays for work‑life balance.
• A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected.

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that empowers you to grow personally and professionally while contributing to a meaningful mission.

This position is located in West Springfield, MA. The position is in‑person and requires occasional local travel as well as providing transportation to clients in your own vehicle.

Transform lives and communities with Ascentria Care Alliance. Apply today to be a part of our mission‑driven team!

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.