Client Relations Specialist Job West St Paul area,West Saint Paul Minnesota USA,Social Work

POSTING TYPE:
Open Competitive
DEPARTMENT:
Employment and Economic Assistance
HOURS:

Full Time
PREFERRED SALARY RANGE: $65,638 - $82,048
FULL SALARY RANGE: $65,638 - $102,560/year (Grade 107)
LOCATION:

Northern Service Center
UNION: AFSCME
CLOSE DATE: 4:30 p.m. on 10/29/2026

Who We Are

Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. We strive every day to achieve excellence public service, with a focus on four values:
Service, Integrity, People, and Innovation. Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

What You Will Do

Client Relations Specialists evaluate Dakota County residents' basic needs, health and well-being are met by assessing their social, economic, and health related issues. They promote self-sufficiency and identify appropriate services for clients by helping clients navigate multiple County, State and Local systems and processes to obtain needed services. Client Relations Specialists facilitate effective interdepartmental programs, processes, and communications and navigate systems to minimize barriers to program eligibility for clients working with multiple departments.

The Client Relations Specialist serves as a liaison across departments, with providers and contracted agencies for people, systems, and processes and navigate multiple systems with clients to ensure eligibility requirements are met appropriately and in a timely fashion.

Pursuant to Dakota County Policy and Procedures this position is designated as Safety Sensitive.

Qualifications

Bachelor's degree AND 2 years of qualifying experience
OR
Associate's degree AND 4 years of qualifying experience
OR
High school diploma or GED AND 6 years of qualifying experience
AND A valid driver's license is required.

What counts as qualifying experience?

Work as a financial worker
OR
A mix of financial worker experience and experience in public sector, human services, education/training, or the financial industry.
AND One year of the qualifying experience must have occurred in Minnesota within the past two years.

Preferred Qualifications

Knowledge and experience using MAXIS and MEC2

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

Interview over the telephone, virtually and/or in-person Dakota County residents to assess their needs, gather information, and determine which available resources can meet those needs.

Determine/redetermine client level of service needs and potential eligibility for programs and community resources.

Assist clients with applying and maintaining benefits, provide education and support to clients regarding program services and benefits.

Determine which barriers exist and examine ways to mitigate the impact and provide best available services.

Coordinate services by collaborating with other team members, interdepartmental staff and external service providers.

Provide client advocacy services within Dakota County and external agencies.

Represent the agency in internal and external work groups and advisory committees, document and prepare presentations.

Demonstrates a commitment to support cultural diversity County wide and actively supports the County's diversity initiatives and works to address the needs of diverse and underserved communities.

Provide training on programs, work methods, and…