Greeter; Seasonal

Overview

The responsibilities include but are not limited to overseeing the Hostess stand, greet and escort guests to tables in the restaurant, work closely with Restaurant staff, maintain a courteous and efficient operation of the dining room to ensure guest satisfaction, and providing the highest levels of service and professionalism. Performing all duties and adhering to the Food & Beverage Service Standards.

• Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
• Be familiar with all the resorts services/features and local attractions in order to assist the guest
• Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all ties
• Anticipate the guests needs, respond promptly and acknowledge all guests; resolve guests’ complaints and ensure guest satisfaction
• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present appropriate food & beverage and wine menus.
• Effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Explain daily specials to diners, answer questions, and solicit business by promoting the quality of service and food at the restaurant.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant by phone or in person, using a pleasant, clear speaking voice.
• Read, maintain and make daily entries in Open Table to coordinate communication between shifts and management.
• Keep manifest and log into Open Table to maintain records of guests.
• Post floor chart and forecast board information.
• Visually assess room for available tables for the appropriate, even distribution of diners.
• Assist in the direction of wait help and bus help, ensuring that orders are taken promptly and courteously and that tables are cleared in a timely manner.
• Organize menu and supply stations with information.
• Maintain cleanliness of menus and check holders daily and oversee station set ups.
• Maintain an open line of communication between guests, management and line employees.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
• Provides the highest level of service in accordance with our standards
• Develops relationships with guests
• Communicates with food and beverage staff to ensure guest satisfaction
• Maintains professional relationships with all co-workers
• Answer outlet phone using correct greeting and telephone etiquette
• Follows checklists and standard operating procedures.
• Prepares work area for either, opening, mid-shift, or closing in accordance with company standards.
• Complete side work during non-busy hours
• Responsible and maintain cleanliness, sanitation and organization of assigned work areas and proper food handling
• Maintains a professional appearance at all times
• Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, nonalcoholic selections available
• Maintains complete knowledge of and comply with all department policies/service procedures and standards
• Regular attendance in conformance with the standards, which may be established by Hotel & Resort from time to time, is essential to the successful performance of this position
• Constantly increasing knowledge of food, beverages, and other products and services
• Performs related tasks and functions as requested by manager

In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Excellent people skills and outgoing personality.
• Team player.
• Maintains a current state alcohol serving permit
• Must be able to work flexible shifts and schedules, including weekends and holidays.
• Must be able to lift and carry at least 50lbs.
• Ability to move up to 150 lbs., with wheeled assistance.
• Mus…