Executive Assistant to Chief Customer Experience Officer

Please Note:

This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR: At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work.

Join us in reimagining the future of HR!

BambooHR is seeking a highly skilled, proactive Executive Assistant to serve as a trusted partner to our Chief Customer Experience Officer. This role extends well beyond traditional administrative support. We are looking for someone who understands how to create executive leverage—anticipating needs, connecting priorities across the customer organization, improving workflows, and ensuring the executive is prepared to communicate clearly and make informed decisions.

The ideal candidate is an exceptional operator with strong business judgment, presentation skills, financial acumen, and curiosity about AI and emerging technology. You will help transform customer data, organizational updates, and early ideas into executive-ready insights and materials while keeping a complex, fast-moving organization aligned.

• Strategic Executive Partnership
  • Serve as a trusted partner to the Chief Customer Experience Officer, anticipating needs and proactively advancing priorities.
  • Develop a strong understanding of company strategy, the customer journey, customer segments, strategic accounts, retention drivers, and key customer metrics.
  • Help prioritize the executive’s time based on customer and business impact—not simply calendar availability.
  • Operate confidently in ambiguity, knowing when to act independently and when executive input is needed.
• Executive Presentations and Communications
  • Partner on Board, Executive Team, Q , annual planning, customer health, retention, churn, Voice of the Customer, and customer journey presentations.
  • Synthesize complex information into clear narratives that explain what is happening with customers, why it matters, and what action or decision is needed.
  • Review materials for storyline, clarity, audience, supporting data, business impact, potential questions, and overall readiness.
  • Create executive summaries, slide headlines, talking points, speaker notes, briefing documents, and anticipated Q&A.
  • Maintain strong quality and consistency across executive communications.
• AI and Customer Intelligence
  • Use approved AI tools—including ChatGPT, Claude, Microsoft Copilot, and emerging technologies—to improve the quality and speed of executive work.
  • Synthesize customer feedback, survey comments, meeting notes, support trends, and other approved data sources to identify themes and emerging issues.
  • Create customer briefings covering relationship history, sentiment, open concerns, risks, opportunities, stakeholders, and desired outcomes.
  • Use AI to structure presentations, sharpen narratives, identify missing information, summarize data, and pressure-test recommendations.
  • Identify opportunities to automate repeatable work while following company privacy and data-security requirements.
• Business and Financial Support
  • Build familiarity with Customer Experience budgets, forecasts, headcount, retention performance, customer health metrics, and revenue impact.
  • Support budget reviews…