Senior CX Operations Program Lead
Listed on 2026-10-20
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Business
Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling across global sites. You will translate ambiguous CX goals into a clear program portfolio that improves quality, efficiency, and the Specialist experience across in-house and partner sites worldwide.
Your work will span designing end-to-end CX processes, partnering with Product, Engineering, Analytics, and WFM to shape queue design and automation.
The Senior CX Operations Program Lead role at Coinbase, Inc. is now open for applications in Salt Lake City, UT, United States.
We have an opening for a Senior CX Operations Program Lead in Salt Lake City, UT, United States within Management & Operations.
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